Refund policy

We want you to be happy with your Modern Mindcare purchase. Please review the product-specific conditions below before requesting a return or refund.

Notebooks

Notebooks are not eligible for return or exchange due to a change of mind, personal preference, or an incorrect purchase.

If your notebook arrives damaged, defective, has a quality issue, or is different from what you ordered, email us at modernmindcarestore@gmail.com within 7 calendar days of delivery.

Your email should include your order number and a clear video showing the issue. We may request additional photographs or information if required to verify the claim.

Once the issue has been verified, we will approve and initiate a refund to your original payment method. You do not need to return the notebook unless we specifically ask you to do so. If a return is required, we will cover the return shipping cost.

T-Shirts

T-shirts may be returned for sizing or quality issues if you contact us within 14 calendar days of delivery.

For size-related returns, the T-shirt must be unworn other than for a brief size check, unwashed, unused, and returned with its original tags and packaging. Items showing signs of wear, washing, stains, odour, damage, or alteration will not be accepted.

For quality issues, please email us with your order number and clear photographs or a video showing the issue. If a defect becomes apparent after following the product’s care instructions, contact us even if the item has been washed.

Size-related returns are eligible for an exchange, subject to availability, or a refund. Customers are responsible for return shipping costs for size-related returns. Original shipping charges are non-refundable.

If the T-shirt is defective, damaged, or different from what you ordered, we will cover the return shipping cost.

How to Request a Return or Refund

Email modernmindcarestore@gmail.com with your order number, the reason for the request, and any required photographs or videos.

If your request is accepted, we will provide return instructions and the applicable return address. Do not send an item back without receiving confirmation from us. Unauthorised returns may not be accepted.

Approved returns must be shipped within 7 calendar days of receiving our return instructions.

We recommend using a trackable courier service for customer-arranged returns. We are not responsible for returned items lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or different from what you ordered so that we can review the issue and make it right.

A mandatory parcel-opening video is not required. However, the photographs or video submitted must clearly show the reported issue.

Non-Returnable Items

The following are not eligible for return:

• Notebooks, except when damaged, defective, or incorrectly supplied
• T-shirts that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags
• Gift cards
• Personalised or customised products, unless damaged, defective, or incorrectly supplied
• Sale or clearance items for sizing or change-of-mind reasons

These exclusions do not apply where an item is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law.

Exchanges

T-shirt size exchanges are subject to stock availability. If the requested size is unavailable, you may choose another available size or receive a refund for the returned item.

We cannot reserve replacement stock while a return is in transit.

Refunds

We will inspect returned items and notify you whether the refund has been approved.

Approved refunds will be initiated to the original payment method within 10 business days of approval. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Any promotional discount applied to the order will be reflected proportionately in the refund amount. Original shipping charges and customer-paid return shipping costs are non-refundable, except when the item is defective, damaged, or incorrectly supplied.

If more than 15 business days have passed since your refund was approved, contact us at modernmindcarestore@gmail.com.

Contact Us

For return or refund questions, contact:

Modern Mindcare
Email: modernmindcarestore@gmail.com
Return address: 603, Shiv Krupa, Kandivali Village, Near Shree Shiv Shankar Mandir, Kandivali West - 400067